Legal
Privacy Policy
This privacy notice tells you what to expect us to do with your personal information.
Contact details
Telephone
What information we collect, use, and why
We collect or use the following information to provide and improve products and services for clients:
- Names and contact details
- Addresses
- Occupation
- Information relating to compliments or complaints
- Video recordings
- Audio recordings (eg calls)
- Records of meetings and decisions
We collect or use the following personal information for the operation of client or customer accounts:
- Names and contact details
- Addresses
- Purchase or service history
- Account information, including registration details
We collect or use the following personal information for information updates or marketing purposes:
- Names and contact details
- Profile information
- Marketing preferences
- Purchase or account history
We collect or use the following personal information to comply with legal requirements:
- Name
- Contact information
- Client account information
- Any other personal information required to comply with legal obligations
We collect or use the following personal information for dealing with queries, complaints or claims:
- Names and contact details
- Account information
- Purchase or service history
- Call recordings
- Customer or client accounts and recordsCorrespondence
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
- Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
- Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
- Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.
- Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
- Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.
- Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
- Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:
- Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
- Legitimate interests – we are collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
- We have a legitimate interest in reviewing and improving our services, systems and processes so that we can maintain service quality, improve efficiency, address recurring issues and better meet the needs of our clients. We only use personal information where this is necessary and proportionate for those purposes and where the impact on individuals’ privacy is limited.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Our lawful bases for collecting or using personal information for the operation of client or customer accounts are:
- Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Our lawful bases for collecting or using personal information for information updates or marketing purposes are:
- Legitimate interests – weare collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
- We have a legitimate interest in promoting our services to existing and prospective business clients, developing business relationships and informing relevant contacts about services that may be of interest to them. We only use personal information for this purpose where the use is proportionate, has a limited impact on privacy and is within the reasonable expectations of the individuals concerned.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Our lawful bases for collecting or using personal information to comply with legal requirements:
- Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
- Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
- Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
- We have a legitimate interest in responding to enquiries, investigating and resolving complaints, maintaining appropriate records, and establishing, exercising or defending legal claims. We only use personal information where this is necessary and proportionate for those purposes and where the impact on individuals’ privacy is appropriately limited.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Where we get personal information from
- Directly from you
- Publicly available sources
- Third parties:
- We may obtain business contact information from clients, prospective clients, professional contacts, referral partners and other organisations where they introduce or refer an individual to us, or otherwise provide their contact details for a relevant business purpose.
How long we keep information
We only keep personal data for as long as it is necessary to fulfil the purposes for which it was collected, including to meet any legal, accounting, or reporting requirements. Our standard retention periods are:
- General enquiries and website interactions: retained for 12 months after our last contact, unless a longer period is required for security, compliance, or dispute-resolution purposes.
- Client-related information: retained for six years from the end of our relationship, in line with professional, regulatory, and contractual obligations.
Where data is no longer required, we will securely delete or anonymise it. In some cases, we may retain information for longer if required by law, to establish or defend legal claims, or to maintain accurate business and financial records.
Who we share information with
Data processors
Microsoft
This data processor does the following activities for us: Provide email, file storage, document sharing, collaboration and related IT services.
Others we share personal information with
- Professional or legal advisors
- Regulatory authorities
- Organisations we are legally obliged to share personal information with
Sharing information outside the UK
Where necessary, we may transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place.
For further information or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact us using the contact information provided above.
Organisation name: Business clients and professional organisations located outside the UK where it is necessary to provide our services or manage the client relationship.
Category of recipient: Legal
Country the personal information is sent to: US, Canada, EEA, MENA, GCC
How the transfer complies with UK data protection law: The country or sector has been assessed as providing adequate protection to data subjects (also known as Adequacy Regulations or UK data bridge)
How to complain
If you have any concerns about our use of your personal information, you can make a data protection complaint to us:
Email: enquiries@candidbd.com
Telephone: 07969 260 239
If you remain unhappy with how we have used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: ico.org.uk/make-a-complaint
Last updated 26 August 2026.